The Client & Role:
We are currently working with a major utilities organisation, they are currently looking for a Network & Telephony Lead to join the organisation assisting with the delivery of their IT infrastructure and service management outcomes.
Responsibilities:
1. Provide technical leadership and guidance to multiple project teams, including 3rd parties, to deliver solutions on time and within defined quality/scope.
2. Manage the delivery of Network and Telephony services to meet their ongoing business requirements.
3. Lead the outsourced team (vendors) to ensure that Network and Telephony services are operated to expected outcomes, including adherence to SLA's.
4. Provide oversight of escalation, prioritisation, and drive stakeholder communication during critical events.
5. Work collaboratively with teams and partners to demonstrate thought leadership and bring about new ways of working.
6. Communicate effectively with stakeholders recommending improvements to operational activities that will enhance service robustness and reliability.
Required Skills & Specialisms:
7. Tertiary degree in Information Technology or Business.
8. Extensive experience in successful performance management of external IT service providers.
9. Extensive experience in the management of people and successful customer relationships.
10. Demonstrable experience managing an outsourced IT vendor model.
11. Demonstrated success in taking a continuous improvement approach to IT service Management in an outsourced environment.
12. Extensive experience and knowledge of a broad range of Network and Telephony technologies such as: FirewallsLoad BalancersSDWANData Centre SwitchingHosted Unified CommunicationsCloud Connectivity
13. Experience in successful performance management of external IT service providers specifically an outsourced IT vendor model.
14. Understanding the concepts of virtualisation and cloud computing.
15. A good understanding in taking a continuous improvement approach to IT Service Management in an outsourced environment.
16. A good understanding of ITSM, IT best practices and how to apply this effectively in a Service Provider environment.
17. Understanding of emerging technologies / improvements so as to appropriately balance risk and enablement.
If you have a background in managing the delivery of IT infrastructure and service management outcomes APPLY NOW or call Daniel on 0421 909 649 or send your CV to