The Claims Administrator is a face paced role where you will act as the first contact to the insured and insurance division. The Claim Administrator has the important responsibility of quickly coordinating new claims and determining whether the insureds property is safe or requires attendance by a specialist to secure and ensuring the claim is progressing in a timely manner to avoid any unnecessary delays which may impart our KPIs.
Responsibilities
Front of house contact dealing with or directing inbound emails / calls as required
First point of insurer contact from receipt of new claim
Create new jobs and commence the new job workflow
Regular review of the claims to ensure each system is updated with the most appropriate notes for the relevant claim stage.
Following up with the insurer and actioning what is required to ensure the claim is progressing
Maintaining claim files to ensure all relevant documentation is attached to both ours and the insurers system and they are filed neatly
Escalation of to Admin Manager if issues are unresolved and stakeholders dissatisfied for any reason
Actioning emails in the general insurance inbox as required in a timely manner
Submitting all claim related documentation to the insurer in a timely manner to meet KPI timeframes
Complete and submit relevant invoicing to the insurer
Champion a culture within the team that promotes strong collaboration and support for each other resulting in a collective effort to meet insurer KPIs
Execute other responsibilities as directed by the business
Role Requirements
Minimum 3 years experience in administration is preferable
Minimum 1 year experience in building and construction sector preferable
Strong attention to detail and excellent communication skills
Lead by example always be supportive of team members
Strong influencing skills and ability to prioritise competing demands
Strong conflict resolution skills and ability to deeskalate situations
Ability to multitask and manage multiple work streams during times of high pressure
Ability to influence internal and external stakeholders
Be open minded and willing to be challenged
Contact for more information.
Required Experience :
Unclear Seniority
Key Skills
Corporate Paralegal,Baan,IT Sales and Marketing,Civil Quality Control,Activex,Jboss
Employment Type: Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary : *************
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