In this role, you will act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email. You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
Role Title
Customer Service Consultant
Location
Toowoomba, Queensland, Australia
Hours
Monday – Friday, Full Time Permanent
Role Level
Entry - Mid
Reporting
Branch Manager
Essential Skills & Qualifications
* Previous customer service or industry experience preferred, but not essential
* Adept at navigating computer systems to manage customer interactions and records
* Ability to analyse situations and think critically to find solutions to customer issues
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities
* Resolve customer issues and concerns in an efficient manner
* Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing
* Foster strong and positive relationships with customers to encourage loyalty and repeat business
* Provide excellent customer service over the phone and on emails making a great first impression in every case
Benefits
* Employee discounts on Aidacare health equipment products and services
* Quarterly incentive scheme
* Employee Assistance Program to support mental wellness
* Benefits package includes discounts for retail, insurance, gym and more
* Comprehensive training program to equip you with the necessary skills and knowledge
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