Select how often (in days) to receive an alert:Department: AR Customer ResolutionDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.About the RoleThe Continuous Improvement and Change Manager is responsible for leading Customer Resolution change initiatives and continuous improvement efforts. This role ensures Customer Resolution adapts to new processes and enhances operational efficiency, cost-effectiveness, compliance, and overall performance. It also involves managing staff and organizational change impacts.As a senior team member, the ability to run agile processes and tools, and effectively prioritize workflow to meet business demands and maximize team efficiency, is critical.Role Location: MelbourneRole Type: 12-month secondment/fixed-term (external), Full-timeWhat will you bring?To succeed, you will ideally have:Strong knowledge of change management frameworks (e.g., Prosci, ADKAR) and continuous improvement methodologies (e.g., Lean, Six Sigma).Excellent communication, leadership, and stakeholder management skills.An analytical mindset, with the ability to solve complex problems and make data-driven decisions.Ability to inspire and engage employees at all levels to drive and embed change improvements.Experience in project management and process optimization.Bachelor’s degree.Transformation expertise (LSS, Project Management, Design Thinking, etc.) (preferred).Experience as an Implementation/Change Manager in Financial Services.Having most of these skills is sufficient; a growth mindset is valued at ANZ, so we encourage applicants with a strong foundational skill set to apply.Why join us?Joining ANZ means engaging in meaningful work that helps shape a thriving world for people and communities.You'll also have the resources, opportunities, and support to advance your career.We embrace diversity across roles and locations, offering flexible working arrangements to suit different needs. Our benefits include health and wellbeing services, discounts, and more.We celebrate diverse backgrounds and perspectives, committed to reflecting the communities we serve. We welcome applications from everyone and support accessibility and inclusion. If you require adjustments during recruitment or in the role, please let us know.Learn more about working at ANZ at https://www.anz.com.au/careers. Apply via ANZ Careers, referencing number 93826.Job Posting End Date
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