Introduction About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 50 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us – anywhere, anytime. The bank provides financial products and services to the Australian Defence Force and its unique community, reinvesting profits for the benefit of our members. We are a leader in our sector and our people led, technology enabled environment, celebrates the individual talents, personalities, interests and needs of our people. Winner of the Best Reward & Recognition program 2024 and a finalist for Employer of Choice 2024, it is not only our employees who think our bank is truly one of the best places to work. Description This position is accountable for: Contribute to the design and ongoing review of the branch distribution plan in a contemporary and evolving setting featuring changing member needs and external market influences. Execute the network distribution strategy which sets out the role of the branch and branch teams in a digital and omni channel setting. This includes people capabilities, processes, policies, promotion and product distribution. Leading Branch Managers and Member Consultants to deliver outstanding member service and achieve agreed performance goals both in branch and over the phone via member calls (inbound and outbound). Providing team leadership by establishing direction and alignment to achieve agreed goals, motivate and foster high performing teams, resolve issues and provide coaching and mentoring to develop skills and manage performance. Managing branch operations in accordance with Defence Bank’s policies and processes, to ensure ongoing compliance with legislation, managing and mitigating risk, fraud, and safety of branch, staff and members. Identifying an acceptable level of lending risk, within approved delegation and pricing parameters and in line with Defence Bank’s risk appetite. Proactively advocating for and promoting Defence Bank by building relationships within Defence Community, Defence Industry partners, and within the broader community to build and enhance awareness of our service offerings and grow our member base and product portfolios. Supporting other regions across Defence Bank if required. Work with the Regional Manager Mobile Lending to ensure growth in lending capability across Branch Managers/Member Consultants, and Home Loan opportunities are identified across the network to achieve Lending targets. This is a 12 month contract role to cover a parental leave vacancy. Accepting applications from candidates from SA, NT and WA. Travel will be required to visit bank branches within this region as part of this role. Skills And Experiences You’re passionate about delivering outstanding service while keeping on track with performance goals. You enjoy developing your knowledge and skills and thrive on the challenge of growing a sustainable business. You have: At least 3 years' experience leading a sales team ideally within a lending environment and financial services Vocational Qualification in financial services, sales, or team leadership. A Tier 2 qualification is preferred but not required. The ability to travel both intra and interstate. Demonstrated experience or skills in: Building effective working relationships with stakeholders at all levels. Adhering to and achieving local sales/business development plans. Facilitating presentations to small and large groups. Motivated to achieve agreed goals. Picking up new concepts quickly. Time management with the ability to handle unplanned interruptions. Using Microsoft Office.