Service Advisor Role
As a Service Advisor, you will be the key liaison between our customers and our service team.
Key responsibilities include:
1. Responding promptly to customer inquiries via phone calls, emails, and drive-ins with accurate information and solutions.
2. Returning missed calls and emails within 5 minutes of receipt.
3. Evaluating the feasibility of resolving technical issues over the phone and escalating them to the Shop Foreman/Service Manager as necessary.
4. Recording issues and data accurately into the Dealer Management System, maintaining attention to detail.
5. Processing transactions within the system, guiding customers through corrections and providing clear summaries.
6. Communicating estimated completion times, providing regular updates, and ensuring timely follow-through on each customer vehicle.
7. Coordinating delivery or pickup times with customers.
8. Following up with customers to ensure satisfaction with services provided.
Requirements for this role include:
* The ability to follow oral and written instructions with precision.
* A willingness to learn new and innovative automotive technologies.
* Establishing and maintaining positive working relationships with colleagues and the public.
* Performing detailed daily record keeping and reporting.
* Effectively handling multiple priorities, organizing workload, and meeting deadlines.
* The ability to work collaboratively in a team-based environment to achieve common goals.
* Proficiency with Dealer Management Systems, Outlook, and MS Office.
* Retail customer service experience is preferred, while automotive retail experience is beneficial.
* A valid driver's license and safe driving record are mandatory requirements.
* At least two years of driving experience are required.