DESCRIPTION
In this role, you will make an impact in the following ways:
* Diagnose and complete less complex repairs to engines at the customer's site.
* Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
* Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customers.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
RESPONSIBILITIES
Qualifications: To be successful in this role, you will need the following:
* Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
* Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
* Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
* Skills and Competencies:
* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
* Develops Talent: Developing people to meet both their career goals and the organization's goals.
* Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
* Self‑Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
* Health and Safety Fundamentals: Champions and models proactive health and safety behaviors.
* Diagnostics Application: Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs.
* Electronic Service Tool Application: Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues.
* Engine Systems Interactions: Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair.
* Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines.
* Service Documentation: Creates and verifies customer, equipment, and technical information; documents required information in the service management system.
* Technical Escalation: Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database.
* Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
QUALIFICATIONS
Field Service Residential 2/1 Roster
Job Service
Organization Cummins Inc.
Role Category Hybrid
Job Type Technician
ReqID
Relocation Package No
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