IT Support Specialist page is loaded## IT Support Specialistlocations: Corp Office - East Melbournetime type: Full timeposted on: Posted 21 Days Agojob requisition id: JR At **Integral Diagnostics (IDX)**, we're committed to making healthcare better-one patient at a time. As a **leading provider of diagnostic imaging services across Australia and New Zealand**, we support over 2,700 team members at 150+ locations. As an ASX-300 listed company, we focus on innovation, excellence, and delivering high-quality care.**About the role:**IDX have a team of qualified IT professionals to support its business and staff across Australia and Current Zealand. We are looking for an **IT Support Specialist**to join our team based in our VIC region to provide follow the technical sun support.This is an exciting opportunity to join a growing team and to bring your expertise to help shape the future of IT support within IDX.Your primary responsibilities will be providing IT Service Desk and onsite support services to our Radiologists, Technologists and Administration staff. You will frequently be collaborating with other IT professionals within IDX on other IT related projects and initiatives.While the role is primarily that of IT Level 1 to Level 2 helpdesk support, as well as an onsite field technician support, we are looking for someone who will be able to expand their skill set to learn and support our clinical reporting applications and to participate in special projects with the prospect of taking on future roles. This will be your chance to make a real impact with our new team as part of IDX's IT support strategy.**About you:**We are looking for a dedicated, reliable, and highly motivated support professional. You should have a good understanding of ITIL, record keeping and documentation practices, excellent organisation skills to effectively prioritise time sensitive tasks, and be able to translate technical details into everyday language. IDX has a highly collaborative environment, where the team relies on a strong communication ethic to provide the best customer support experience to our staff, so your communication skills will play a key role in your performance.**You will also be familiar with:*** ## PC (Windows), and mobile (Android, iOS) environments* ## Microsoft products such as Windows 10, Office 365, Windows Servers and Active Directory* ## Linux, Ubuntu, VMware, Cisco and relative corporate level technologies (desirable)* ## Remote support experience (including phone support)* ## Field Technician experience* ## Helpdesk ticketing software knowledge* ## ITIL best practice* ## Radiology applications such as RIS and PACS skills are (highly desirable)* ## Have knowledge and experience with the latest security trends and practices## This role is well suited to a good problem solver, which has the ability to communicate effectively across all levels of business, with a passion for helping people through great customer service, and who is looking for an organisation where they can grow their skills to further their career.Applicants must be legally entitled to work in Australia.**What we offer:*** ## Strong Team Culture: Join a supportive team that values teamwork, community, and inclusivity.* ## Comprehensive Training: Benefit from our state-of-the-art training program designed to equip you with the skills and knowledge to excel.* ## Expert Team: Learn from an experienced team willing to share their knowledge.* ## Recognition Programs: Enjoy staff recognition programs and awards.* ## Corporate Benefits: Take advantage of being part of Integral Diagnostics, a leading Australasian radiology provider with reduced or free scans for employees.* ## Fitness Passport: Access over 1000+ fitness locations nationwide.* ## Employee Benefits: Such as paid parental leave, discounted health insurance, assistance programs, discounts to 100's of retailers, travel and healthcare for you & your family.* ## Career Development: Explore fantastic opportunities to further your career with IDX Group.Please submit your resume by selecting "Apply". For further questions, please contact Aaron at or on for further inquiries.Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.***Building a healthier world, by delivering the best health outcomes one patient at a time.***Integral Diagnostics (IDX Group) is a leading provider of quality diagnostic imaging services, focused on delivering the best health outcomes for our patients. We have established a strong reputation for quality, excellence, and innovation based on the knowledge and skills of our professional teams. IDX is listed on the Australian Securities Exchange (ASX) and trades in the ASX 300 Index. We proudly now have a team of more than 1900 radiologists, imaging and support staff across 90 sites in Australia and New Zealand.# **Benefits, Culture and Well-Being!****Competitive Salary****:** Attractive salary with annual reviews to recognize your contributions.**Paid Parental Leave****:** Additional leave to support new parents.**Fitness Passport:** Access to over 1000 locations nationwide to support your fitness goals.**Employee Discounts:** Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.**Recognition Programs:** Celebrate outstanding performance and dedication through our recognition platforms.**Referral Bonuses:** Financial incentives for referring great talent to our team.**Career Advancement:** Opportunities for career growth and succession planning within an innovative company.**Work-Life Balance:** Flexible work options for full-time or part-time roles.**Community and Social Events:** Engage in a supportive workplace with free parking and great social events.
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