Account Manager - Promotional Merchandise
Flock Products is a creative promotional products and custom merchandise company based in Melbourne. We work with brands to design, develop and deliver everything from bespoke merchandise to full campaign product ranges. We collaborate locally, manufacture globally, and move quickly. Bringing ideas to life with a mix of creativity, problem‑solving and a very hands‑on approach.
We're a small, close‑knit team, and we're looking for an Account Manager to assist in managing our large accounts while also managing a portfolio of their own. If you enjoy variety, creativity and genuinely partnering with clients, you'll fit right in.
Why we're hiring
The business is growing, and we're ready for an Account Manager who can support our Account Director and General Manager with day‑to‑day servicing, project coordination and client communication. You'll also get to work across some well‑known international brands as part of the role.
What the role looks like
* Client management – manage day‑to‑day client communication across your own accounts.
* Support the Account Director and GM on two major accounts.
* Build strong relationships and be the person clients trust to get things done.
* Spot opportunities to grow accounts or secure new business.
* Project coordination – take client briefs and translate them clearly for our sourcing, design and production teams.
* Work with our offshore suppliers to gather quotes, options and timelines.
* Prepare quotes, proposal decks and creative pitch materials.
* Keep jobs running on schedule and communicate updates to all stakeholders.
* Follow each project through from the first idea to final delivery.
* Work with our design team to develop mock‑ups, artwork and product concepts that align with client briefs.
* Team up with sales on idea generation and creative responses for pitches and proposals.
* Marketing & content support – assist with social media scheduling and planning.
* Help keep our website updated with new projects and content.
* Support project photoshoots, including planning and coordination.
* General problem‑solving – provide helpful, proactive support to clients.
* Work with internal teams to resolve issues and keep everything moving.
* Bring a positive, solutions‑focused mindset to each challenge.
What we're looking for
* 3–4 years of experience in account management, sales or similar client‑facing work.
* Strong organisational and project management skills.
* Excellent communication and presentation ability.
* Confidence juggling multiple projects at once.
* A genuine interest in creative or product‑based work.
* Current Australian work authorisation required at the time of application.
* Experience in promotional products, merchandise, design or marketing.
* Any background in product development, branding or content creation.
How we measure success
* Happy, long‑term clients.
* Revenue growth across your accounts.
* New business you help bring in.
* Full‑time hours.
* Reports to: Account Director & General Manager.
* Travel: Occasional client meetings; some interstate travel possible.
* Base salary + incentives.
* Start: End of January 2026.
What it's like to work here
You'll join a friendly, fast‑moving team that loves bringing ideas to life. We work collaboratively, support each other, and take pride in producing work that surprises and delights our clients. You'll get to be part of a business that's growing quickly, work with major international brands, and have real ownership over your projects.
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