Service and Administration Officer
Charters Towers Toyota
Location: Charters Towers
Hours: Full Time
About Us
Charters Towers Toyota is a proud, long-standing local business with deep roots in the Charters Towers community. For generations, we have built our reputation on trust, quality service, and looking after our people, both our guests and our team.
As part of the Toyota network, we represent one of the most respected and longest-standing automotive brands in the world, known globally for Quality, Reliability and Durability. Locally, we are just as proud of our history of employing local people, supporting the community, and offering long-term, stable careers.
The Opportunity
Due to continued growth, we are looking for a Service and Administration Officer to join our friendly and supportive team.
This is a frontline customer service and administration role, ideal for someone who enjoys variety, helping people, and being part of a close-knit workplace. You will be the key point of contact for our guests, supporting service enquiries while ensuring every customer enjoys a welcoming and professional experience.
You do not need previous automotive experience. We value attitude, reliability, and a willingness to learn just as much as skills.
What You Will Be Doing
* Delivering a high level of customer service and guest satisfaction
* Acting as a positive ambassador for Charters Towers Toyota and the Toyota brand
* Handling customer enquiries for vehicle servicing, repairs, and parts
* Supporting service administration and coordinating with the workshop team
* Identifying parts and components using Toyota systems
* Ensuring customer needs are clearly communicated so vehicles are fixed right the first time
* Assisting with general administration and day-to-day dealership operations
About You
You will thrive in this role if you have:
* Experience in customer service, administration, retail, or sales, automotive experience is not essential
* A friendly, professional, and approachable manner
* Strong communication and interpersonal skills
* Good time management, organisation, and problem-solving abilities
* Confidence using computers and learning new systems
* The ability to work independently and as part of a team
* A current manual driver's licence
Basic automotive knowledge is an advantage, but not required. Full training is provided.
What We Offer
* A secure, full-time role with a trusted local employer
* Comprehensive Toyota training and ongoing professional development
* A supportive, team-focused workplace culture
* Access to Toyota employee benefits, including vehicle purchase programs, superannuation, and private health options
* A modern, well-equipped dealership and showroom
* The opportunity to build a long-term career with one of the most respected brands in the automotive industry
Who Should Apply?
* Customer service or administration professionals looking for a stable career
* Local applicants wanting to work for a business that supports the Charters Towers community
* Mechanics or tradespeople looking to step off the tools
* Anyone interested in the automotive industry with a positive attitude and willingness to learn
If you believe you have the skills, attitude, and people focus we are looking for, we would love to hear from you.
Please apply by submitting your cover letter and resume.
All applications will be treated confidentially. Only shortlisted candidates will be contacted.
Charters Towers Toyota is an equal opportunity employer and is committed to providing a safe, inclusive, and discrimination-free workplace.