Service Desk Manager
The ideal candidate will be responsible for overseeing the Service Desk Team and enhancing their delivery of customer support.
Key Responsibilities:
* Lead the Service Desk Team to deliver exceptional customer experiences.
* Develop strategies to improve incident management processes and reduce response times.
* Collaborate with IT teams to resolve technical issues efficiently and effectively.
* Evaluate and implement new technologies to enhance service delivery.
Requirements:
* Familiarity with IT infrastructures, including Microsoft 365, Active Directory, and cloud platforms.
* Excellent analytical, problem-solving, and leadership skills.
* Proven ability to manage incidents and improve processes effectively.