At International Workplace Group (IWG), our vision is to provide unparalleled places to work for everyone, worldwide.
We have built a global network of office, co-working and meeting spaces in every city in the world, designed to enhance productivity and connect like-minded professionals.
About the Role
This is an exciting opportunity to join our team as a Co-working Corporate Receptionist (Community Associate). You will play a key role in nurturing and supporting our customers at a Centre level, contributing to their growth and success.
Main Responsibilities
* Build strong relationships with new and existing customers to deliver exceptional customer service.
* Work collaboratively with your team to create a welcoming and inspiring community that meets the needs of our clients.
* Develop innovative ways to create memorable experiences with every interaction.
* Provide administrative support including answering incoming calls and preparing meeting rooms.
* Maintain the highest standards of professionalism and attention to detail in all aspects of your work.
Key Skills and Traits
* You are an effortlessly enthusiastic individual with fantastic customer service skills and a positive attitude.
* You possess resilience and adaptability, with the ability to thrive in fast-changing situations.
* You are approachable and influential, able to build strong relationships with every customer to better understand and meet their needs.
* You are proud of your diligence and attention to detail, recognizing how high standards in all moments contribute to the bigger picture.
* You are self-motivated and proactive, taking ownership and acting decisively to solve problems and drive results.
Benefits
* A highly competitive rewards package that inspires a five-star service experience.
* The opportunity to work in a world-class, high-calibre work environment alongside local, national and global clients.
* A healthy work-life balance, with centres operating on a Monday-Friday basis to ensure you have time for yourself.
* Structured training and development programmes designed to nurture your ambition and support your career growth.
* Opportunities to take on increased responsibility and lead centre operations.