Role Overview:
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* Primary Contact: Provide expert support and guidance to colleagues for technology-related queries.
About the Role:
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As a seasoned IT Service Desk Analyst, you will play a pivotal role in delivering exceptional service and support to our team. Your primary responsibility will be to act as the main point of contact for all technology-related inquiries and issues.
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Key Responsibilities:
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* Provide Support and Guidance: Offer timely and effective assistance to colleagues via phone and email.
* Critical Thinking and Problem Solving: Apply logical and analytical approaches to identify and resolve customer issues promptly.
* Communication and Interpersonal Skills: Effectively communicate with empathy during high-pressure situations and provide clear explanations to customers.
* Documentation and Reporting: Accurately document customer issues and resolutions in our system.
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Requirements and Qualifications:
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* Minimum Two Years' Experience: Proven track record as a service desk analyst with a commitment to continuous improvement.
* ITIL Framework: Familiarity with Information Technology Infrastructure Library (ITIL) principles.
* Technical Knowledge: In-depth understanding of various technologies, including Windows 11, Cloud infrastructure, Networking, and Printing.
* Customer Service: Demonstrated ability to provide excellent customer service in a remote capacity.
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Benefits and Culture:
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Our organization offers a diverse and inclusive work environment where talented individuals can thrive. Benefits include attractive superannuation, additional leave entitlements, flexible work arrangements, and opportunities for study and professional development.
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Why Join Our Team?
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At our organization, we prioritize diversity and inclusion. We encourage applications from candidates with varying backgrounds and abilities. If you're passionate about providing exceptional customer service and are committed to growth, we invite you to join our dynamic team.