Business Support Officer
**How will I help?**
The Residential Mortgage Broker business is a key acquisition channel for the introduction of new to bank home loan customers for Westpac Group, to assist with delivering on growth aspirations for Residential Lending. This role is to deliver to the overall broker experience and support Business Development Managers through strong market activation, sales leadership, visible market presence and an engaged and capable team.
Key Responsibilities Include:
- Demonstrate proactive support for initiatives which enable improved time to right, market positioning, credit policy and adherence to regulatory requirements.
- Ensure timely and effective management of complaint resolution, exhibit strong problem-solving and decision-making skills.
- Exhibit clear communication with both internal and external stakeholders.
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
- Strong time management skills with the ability to prioritise effectively
- Experience with dealing with high volume environment
- Exceptional communication skills both written & verbal
- The ability to work unsupervised and cooperatively as part of a team.
**What is it like to work there?**
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I apply?**
Start here. Just click on the **APPLY** or button.
**Do you need reasonable adjustments during the recruitment process?**
Job ID 300001988274881