Job Overview:
We are seeking an experienced ESS Lifecycle Coordinator to join our team. In this role, you will play a critical part in ensuring the smooth operation and maintenance of energy storage systems.
The ideal candidate will have expertise in ESS knowledge, electrical systems, and control systems. You will be responsible for administering warranty claims, responding to service requests promptly, and ensuring corrective actions are taken in a timely manner.
Main Responsibilities:
1. Warranty Data Management: Ensure accurate warranty data is present in the SAP project builder on the WBS level and maintain it with internal stakeholders.
2. Customer Relationship Management: Foster customer satisfaction in all activities and promote QEHS principles.
3. Reporting and Compliance: Ensure accurate reporting, including agreement and warranty cost management, is done on time and in the agreed way.
4. Vendor Collaboration: Collaborate with the Product Quality Team to secure vendor warranty credits and reclaim local and global vendors properly.
5. Service Network Optimization: Harmonize the utilization of the service network to increase the usage of local resources in accordance with guidelines.
6. Agreement Closure: Close the warranty period with the Agreement Manager towards the customer.
7. Settlement Meetings: Support the product-responsible team in preparing and handling settlement meetings with vendors/suppliers.
8. Stakeholder Engagement: Build and ensure a good and professional relation between the customer and internal stakeholders by fulfilling contractual obligations.
9. Feedback and Reporting: Secure feedback and internal reporting to all involved stakeholders.
10. Cost Optimization: Minimise agreement and warranty costs for internally and customers.
11. Process Improvement: Support and suggest improvements needed on the operative agreement and warranty handling process within the geographical region.
12. Daily Activities: Monitor and engage with daily agreement management and warranty handling activities, leading and acting when needed.