We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**IT Skills and Experience**
- 3+ years of Experience in Level 2/3 desktop support.
- Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
- Keep up with the Windows App and Update release information
- Support MS Teams issues including video, audio, performance
- Troubleshoot / find root cause for general performance issues
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
- Office license management or troubleshooting
- Keep up with release information for MS Office and security updates
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
- Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
- Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
- Good Client management and communication skills.
- Good Knowledge on browser support and management of Chrome and Edge via GPO.
- Good Understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.
**Personal Attributes**:
- Excellent End-user computing skills.
- Good knowledge of Infrastructure support.
- Strong analytical and problem-solving capabilities
- Well organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
**IT Qualifications**
At least two of the following:
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
**Experience in a similar role**
- 3+ years of relevant experience.
**What next?