We're Hiring: Logan Youth Support Worker
Role:Full-time
Location: Logan, Queensland
Salary: SCHADS Award Level 4.1 + Super + Salary Packaging
WHO WE ARE:
Open Doors Youth Service (ODYS) supports LGBTQIA+ Sistergirl and Brotherboy young people aged 12 to 24 and is the only service of its kind in Queensland. ODYS is dedicated to:
* Empowering young people to live with pride as valued, celebrated, and authentic members of community
* Engaging a workforce with lived experience and professional expertise
* Providing safe spaces for young people to connect with peers and community to foster a sense of belonging
* Advocating for the rights and needs of our young people to improve their access to resources and supports
* Improving the mental health outcomes of our young people by building the protective factors of community, access and pride
Our mission is that all LGBTQIASB+ young people have access to appropriate and safe supports, that builds their resilience, strengthens their identity, and provides them with community. Our framework is built on the pillars of safety, connection, and pride.
Our vision is a world where all young people can live authentically and unapologetically, free from the fear of violence, discrimination, and isolation.
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ABOUT THE ROLE:
The Youth Support Worker provides strengths-based, trauma-informed, and LGBTQIASB+-affirming psychosocial support to young people aged 12–24 years. The role supports young people to navigate complex systems, overcome barriers to access, and build skills, confidence, and connection.
Working within ODYS's Practice Framework and values, the Youth Support Worker delivers youth-led case management, advocacy, service navigation, and community engagement.
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Key Responsibilities
Direct Support, Advocacy & Case Management
* Provide youth-led, goal-oriented case management and psychosocial support to LGBTQIASB+ young people.
* Support young people to navigate systems including but not limited to health, mental health, housing, education, Centrelink, employment, NDIS, and legal services.
* Advocate alongside and on behalf of young people experiencing discrimination, systemic barriers, family conflict, housing instability, or exclusion from services.
* Provide support to young people across funded activities, including but not limited to homelessness or risk of homelessness, AOD, DFSV, gender identity, sexuality and mental health.
* Conduct intake, needs assessments, risk identification, safety planning, and ongoing reviews.
* Support young people to develop self-advocacy skills, resilience, and connection.
Case Coordination & Collaboration
* Work collaboratively with ODYS team members to ensure coordinated, holistic support.
* Liaise with external services including but not limited to schools, healthcare providers, housing services, child protection, and community organisations.
* Facilitate referrals and warm handovers to internal and external supports as required.
* Participate in coordinated responses for young people with complex needs.
Group Work & Community Engagement
* Contribute to the development and delivery of psychosocial group programs that promote connection and belonging.
* Participate in outreach, school visits, community events, and service promotion activities.
* Support community capacity building and strengthen referral pathways with aligned organisations.
Administration, Reporting & Compliance
* Maintain accurate and timely case notes, data entry, and reporting in ODYS client management systems.
* Meet funding, contractual, and organisational reporting requirements.
* Ensure compliance with ODYS policies and procedures, including Child Protection, critical incidents, privacy, and confidentiality.
* Ensure all engagement with young people is conducted in accordance with the ODYS Scope of Practice.
* Participate in supervision, team meetings, reflective practice, and professional development.
WHAT WE'RE LOOKING FOR
You're the right fit if you:
* Are deeply passionate about supporting LGBTQIA+ Sistergirl and Brotherboy young people and creating safer communities.
* Bring both lived experience as a member of the LGBTQIASB+ community and professional expertise in health, social work, youth work, or human services (minimum bachelor's degree required).
* Thrive in dynamic, grassroots environments where no two days look the same.
* Hold a current driver's licence, Blue Card & National Police Check (or can obtain one), and COVID-19 vaccination.
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WHY JOIN US?
You'll be part of a bold and compassionate team driven by justice, pride, and community. ODYS is a place where you can show up authentically, lead with purpose, and make a real difference in the lives of our young people.
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TO APPLY:
Please submit your resume and a cover letter outlining:
1. Why you want to work at ODYS
2. Your personal connection to our mission and vision
3. The experience you bring to this role
We welcome and encourage applications from First Nations people, trans and gender diverse people, and people from migrant and refugee backgrounds.
Applications are assessed as they are received – don't wait