Directeur/Chef d'équipe adjoint
Hyatt Regency Brisbane
About the Role
We are looking for a Duty Manager to join our Front Office and Operations Teams and help lead the way in creating memorable guest experiences.
As a confident Front Office Duty Manager you will connect with people and make things happen at Hyatt Regency Brisbane.
A good understanding of multi-tasking and caring for our guests will keep your day full of challenges and excitement.
Responsibilities
Manage, train, support and communicate with the hotel team in delivering excellent customer service and adhering to hotel policies and procedures.
Observe service behaviours of team members and provide feedback to individuals or supervisors, continuously straining for service performance improvement.
Support the team with change and communicate new policies throughout the hotel.
Demonstrate and communicate drivers of guest satisfaction; ensure core service elements are in place to produce the desired results.
Handle guest complaints professionally, ensuring the matter is resolved and reported, and follow up to maximize satisfaction and improve hotel operations.
Manage the distribution of the daily duty log and guest incidents.
Ensure hotel credit and cashiering policies are adhered to for all in-house guests and monitored daily.
Maintain cashiering accuracy and train team members, liaising with Finance to meet audit standards and controls.
Manage the hotel's responsibilities in relation to the Liquor Act.
Be familiar with property safety, first aid and fire and emergency procedures as Chief Warden, ensuring the property is safe and secure for guests and team members.
Qualifications
Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced environment.
Ability to handle stressful situations calmly, with professional judgment.
Excellent communication skills and ability to relate to guests and team.
Holder of a valid open driver's licence.
Previous experience with Opera is an advantage.
Unrestricted working rights in Australia.
Flexible availability to work mornings, evenings, overnight, weekends and public holidays.
Benefits
Complimentary accommodation at Hyatt properties worldwide.
Discounted accommodation for associates as well as friends and family.
Complimentary Headspace membership for Hyatt associates.
Wellbeing Leave.
Complimentary Employee Assistance Program.
Access to hotel gym facilities.
Uniform dry-cleaning service.
A career with Hyatt opens a world of opportunities.
Our values of Integrity, Respect, Wellbeing, Experimentation, Inclusion and Empathy are at the core of what we do.
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