About the Role
We are seeking an organized, efficient and dedicated Customer Care Executive to join our team on a permanent full-time basis. This role will involve day-to-day phone based management of business customers.
Key Responsibilities:
* Conduct outbound calls to existing customers and provide exceptional customer service.
* Sell consultatively and make recommendations to prospects and customers on various solutions offered by the company.
* Actively identify new business lead opportunities and communicate these via standard operating procedures to the relevant field sales person.
* Develop a database of qualified leads through referrals, telephone conversations and networking.
* Effectively manage and resolve all customer enquiries in a timely manner.
* Focusing on client retention and protecting existing portfolio by identifying opportunities to re-sign and upgrade existing contracts.
* Create quality sales leads for the field based sales team.
* Liaise with other departments to ensure customer enquiries are resolved in a timely manner.
* 1st contact resolution.
* Processing enquiries efficiently and pro-actively resolving client issues.
* Make outgoing calls to our existing client database to promote our products and services.
Required Skills and Qualifications:
* Prior experience in Sales, Account Management and Customer Service role.
* Highly developed negotiation skills to ensure contractual obligations are met.
* Previous working experience in a similar role will be highly regarded.
* 2 years excellent customer service/telesales skills.
* Demonstrated skills in B2B sales development.
* Highly effective time management skills.
* Intermediate computer and system skills.
* Complaint handling experience.
* Ability to work under pressure, multi-task and work autonomously.
* Meeting Deadlines and KPIs' on a daily/monthly basis.
* High attention to detail.
* Outstanding verbal and written communication skills.
* Love working in a team environment.
About Us
We are a growing and successful business that offers a wide range of learning and development programmes for colleagues to enhance their skills.
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