What makes this role unique is the cross-functional nature of the support team as you'll have the opportunity to provide support beyond the standard Level 2 remit. This role would clearly suit a proactive problem solver who enjoys taking initiative to solve complex technical problems within a Windows and Mac environment.
This opportunity won't be short on learning opportunities in every aspect as you won't be pigeonholed into a specific task. The landscape is constantly evolving with new and exciting implementations that will ensure you won't be short of work.
**Your primary duties will be**:
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Provide excellent customer service and End User Support
- Act as a level 2 escalation for all technical enquiries
- Assisting in delivering upcoming projects whilst ensuring BAU tasks are delivered
**You will demonstrate the following**:
- Significant knowledge of Windows and Mac OS support
- Enterprise experience using Airwatch/VMware Workspace One (highly desirable)
- Excellent communication skills
- Knowledge of Google Apps Application Suite (desirable)
- Appreciation for utilising scripting tools to drive automation
- Ability to meet deadlines and prioritise workloads
- Understanding of networking (switches, routers, firewalls) is desirable
- Experience working in cross-functional teams (highly desirable)
Your interest will be treated in the strictest of confidence.