Job Title: Customer Service Team Lead
About the Role
This is a part-time opportunity for an experienced customer service professional to join our retail team as an Assistant Store Manager. The successful candidate will be responsible for delivering exceptional customer experiences and supporting daily store operations.
Main Responsibilities:
* Customer Experience:
* Develop and maintain strong relationships with customers, providing personalized service and ensuring their needs are met.
* Resolve customer complaints in a timely and professional manner.
Key Requirements:
* A minimum of 1 year of experience in a customer-facing role, preferably in retail or hospitality.
* Proven ability to provide exceptional customer service and resolve issues effectively.
* Strong communication and interpersonal skills.
Benefits:
This is a fantastic opportunity to develop your skills and experience in a dynamic retail environment. As a key member of our team, you will receive:
* Ongoing training and development opportunities.
* A competitive salary and benefits package.
* The chance to work with a leading menswear retailer in Australia.
What We Offer:
We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our values include:
* Customer Focus: We prioritize customer satisfaction and strive to deliver exceptional experiences.
* Teamwork: We work collaboratively to achieve our goals and support each other's success.
* Innovation: We encourage creativity and innovation to drive business results.