Product Support Specialist
Cavpower is seeking a skilled Product Support Specialist to manage key customer accounts across South Australia. This role involves working closely with clients to deliver tailored parts and service solutions, support maintenance planning, and drive product support campaigns that add real value.
The ideal candidate will have a solid understanding of construction equipment and general maintenance requirements, as well as sales experience in parts, service, or product support. Strong communication and relationship-building skills are essential for this role.
The successful candidate will be responsible for:
* Managing a portfolio of construction clients and understanding their equipment needs
* Promoting parts, service, and rebuild support solutions
* Identifying growth opportunities through market research and customer feedback
* Maintaining accurate customer and equipment records using CRM tools
* Supporting marketing initiatives and contributing to campaign execution
This is an exciting opportunity to join a leading Caterpillar Dealership and be part of a team that values service excellence. If you're ready to hit the road, solve real-world problems, and help customers succeed, we'd love to hear from you.
Requirements:
* A solid understanding of construction equipment and general maintenance requirements
* Sales experience in parts, service, or product support (preferred)
* Strong communication and relationship-building skills
* Familiarity with CRM systems and a structured approach to account management
Benefits:
* Part of an industry-leading Caterpillar Dealership
* Opportunity for career progression and development
Work Details:
* Full-time, Permanent
* $73,000.00 - $150,000.00 per year
* Full Driver Licence required
* Work Authorisation: Australia
* Work Location: In person