* Full Time | 9-day fortnight | 36 hours per week
* Salary: From $101,616 to $108,140 per annum plus Superannuation
*
About the team
We're entering a new chapter for the Chief Technology Office at the City of Gold Coast as we deliver bold, future-focused solutions. With the launch of our IT Operating Model and the transition of critical IT services in-house, we are transforming the way we deliver technology, making it faster, more responsive, and more aligned with the needs of our organisation and customers.
As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter, more agile ways.
If you’re equally excited about innovation, transformation, and making a meaningful impact, now is the perfect time to join us.
About the role
We are recruiting two Application Support Analysts, each aligned to a different business portfolio. While both roles share core responsibilities, they will support distinct application environments:
1. Infrastructure Gold Coast (Infrastructure GC)
This role will support a suite of applications critical to infrastructure planning, delivery, and operations.
2. Environment, Resilience and Heritage (EH&R)
This role will support applications aligned to environmental management, resilience services, and broader corporate functions including Business Services, SP&P and OCEO.
What you'll do
The Application Support Analyst plays a key role in supporting, maintaining, and enhancing the City’s business applications. You’ll be responsible for providing day-to-day operational support, assisting with upgrades and enhancements, and ensuring the stability and functionality of critical applications.
This is a hands-on role that blends strong application and systems delivery expertise with a deep understanding of business capabilities, services, and processes. You will work closely with internal teams, external vendors, and business stakeholders to ensure platforms are reliable, secure, compliant, and aligned to organisational goals with a strong focus on user experience and accessibility.
We’re looking for people who have:
You’re a proactive problem solver who enjoys supporting technology that keeps a large and diverse organisation running smoothly. You bring a balance of technical capability, business understanding, and a strong customer focus.
For the Infrastructure Gold Coast role, ideally you will have experience with:
Aqualus, SafetyCulture, GeoSCADA, Takadu, RedEye, Autodesk, 12d Solutions, and other Infrastructure Gold Coast aligned systems within complex or enterprise environments.
For the Environment, Resilience and Heritage role, ideally you will have experience with:
EnviroSys, LabWare, QLIMS, Mandalay, WastID, Elements 360, Wastedge, and other applications aligned to EH&R, Business Services, SP&P and OCEO within complex or enterprise environments.
In addition to the above, the successful candidate will also have:
* Degree in Information Technology, Computer Science, Business Systems, or equivalent knowledge and experience.
* Knowledge of ITIL service management practices.
* Familiarity with software development and testing methodologies (Agile preferred).
* Strong troubleshooting and analytical skills with a focus on service quality.
* Excellent written and verbal communication skills for engaging with technical teams and business stakeholders.
* Collaborative approach and commitment to continuous improvement.
Please note: The successful candidates will not be able to commence in this role until after 1 July 2026. We encourage applicants who are planning their next move later in the year or are open to a delayed start to apply.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
* 9-day fortnight
* Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
* Personal and professional development courses
* Access to 350+ fitness facilities through Fitness Passport
* 4 free confidential counselling sessions a year for you or an immediate family member
* 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Contact Person Ashley Shannon
Contact Email ********@goldcoast.qld.gov.au
Closing Date Sunday 3rd May 2026, 11:59pm AEDT
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.