Job Description
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The Flat Rate Technician works effectively and safely to ensure good communication, teamwork, and operation in serving customers. They are responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories.
The Technician lives the VIP culture and follows VIP processes to ensure that customers get a different & better experience.
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Duties & Responsibilities
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1. Makes sure that workplace safety is Priority #1.
2. Provides automotive systems diagnosis, repair, and maintenance services for customers.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle.
4. Completes an MPI prior to initiating service on every vehicle.
5. Returns all unused parts to the Desk Team after completion of service.
6. Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment.
7. Participates in daily and weekly shop maintenance programs as designated by Service Management.
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Required Skills & Qualifications
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* Reads, analyzes, and interprets technical instructions, journal and procedures.
* Diagnoses and recommends solutions to basic automotive problems.
* Interprets, understands, and applies instructions furnished in written, oral, diagram, or schedule form.
* Able to successfully perform required types of automotive services listed above.
* Current, valid driver's license issued in state of residence.
* ASE Certification G1 – Maintenance and light repair recommended.
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Benefits
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* Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours.
* Minimal come backs, ensuring work is completed properly the first time.
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Working Environment
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The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.