Band 4: $ 75,804 - $80,333 per annum (plussuperannuation)
Band 4: $ 75,804 - $80,333 per annum (plussuperannuation)
Permanent Full Time
Located at Dandenong Civic Centre, Springvale Community Hub& Parkmore Shopping Centre; some WFH opportunity (once fully trained)
AboutUs
Located35km to the southeast of Melbourne, Greater Dandenong City Council covers 129square kilometres and has a population of over 169,000 people. The centralactivities district is Melbourne's second largest retail and commercial centreand includes large shopping complexes at Dandenong and Keysborough as well asthe highly popular Dandenong Market.
GreaterDandenong City Council is the most culturally diverse locality in Australia,with residents from over 150 different birthplaces, nearly two-thirds of whomwere born overseas. Key industries include manufacturing, health care andsocial assistance, retail trade, wholesale trade and transport.
Weare a progressive organisation of exceptional character that offers a dynamicand rewarding work environment to approximately 900 employees. We recognisethat our staff are vital to the delivery of excellent service to our communityand the achievement of our long-term vision. We invest in the development ofour people, and we strive to be a workplace that is respectful, engaged,accountable, creative and honest.
About the Role
Are you acommunication superstar with exceptional interpersonal skills?
Do you have astrong sense of community and a passion for supporting all customers?
If so, Greater Dandenong City Council has an excitingopportunity to join our Customer Service team on a full time basis. As a firstpoint of contact you will pay a critical role in supporting customers acrossall customer service channels, including telephone, face-to-face and onlineinteractions.
We are seeking a flexible, energetic, and empathetic personwith a keen eye for detail and a dedication to delivering excellent customerservice to our diverse community.
Aboutyou
Tobe successful in this role, you will have demonstrated knowledge andunderstanding of the following:
* Enthusiasm,flexibility, and a confident manner
* Patience,empathy, and the ability to meaningfully engage with customers fromdiverse backgrounds
* Strongunderstanding of customer service principles and concepts
* Abilityto learn quickly and think on your feet
* Strongattention to detail and problem-solving skills
* Highlydeveloped verbal and written communication skills
* Fluencyin a second language relevant to the community of Greater Dandenong ishighly regarded
* Driver'slicense is not required, but the ability to attend various worksites isnecessary
Pleaseensure you address the key selection criteria outlined in the positiondescription as part of your application.
You may be required to undertakepractical testing, work preference profiling / psychometric testing, functionalcapacity assessment (physical) or aptitude testing.
The successfulcandidate will be asked to produce a clear Working with Children Check and willbe asked to consent to a national police check (and where relevant an'international criminal history check'), subject to the operation of spentconviction laws. Please note that people with criminal records are notautomatically barred from applying for this position. Each application will beconsidered on its merits.
Benefits of working with us
Councilbelieves in providing an environment where staff thrive, both in the work theydo and in how they learn and develop as people and professionals.
Ourworkplace has an inclusive and diverse culture which encourages innovation andsupports your work and life balance. There are plenty of opportunities tolearn, develop and grow your career within our expanding and diverseorganisation.
Ourbenefits include
·Competitive salary
·Salary sacrifice childcare (whereavailable)
·Flexible working options supportedincluding hybrid work
·Access to learning & developmentprograms including study assistance
·Reward & recognition programs
·Health initiatives
·Access to our support and wellbeingprograms
·A vibrant social club
For more information about our benefits, please visit our careerspage:Working with Us
Council will considerflexible working arrangements for all positions. We embrace our diversecommunity and encourage applications from everyone including people ofAboriginal & Torres Strait Islander background, people of diverse sexualorientation and gender, people from culturally and linguistically diversebackgrounds, and people of varied age, ability, and faith. Council will givedue consideration to any workplace adjustments to accommodate the needs of anyprospective or existing staff member.
Council is commitment to providing an inclusive and welcomingenvironment and promoting cultural safety and wellbeing for children with zero tolerance for child abuseand harm.
Toapply
Toapply for this position please complete the online application form including:
·Abrief cover letter
·Yourresume
·Responseto key selection criteria
Youwill be required to answer selection questions as part of the applicationprocess. The selection process also includes the requirement for referencechecks
Position Description:Customer Service Officer – 303.1KB
Applications close: 5pm, Tuesday, 29 July 2025
Further information:Gavin Vogl, 8571 1539
Greater Dandenong City Council acknowledges the Traditional Custodians of this land, the Bunurong People, and pays respect to their Elders past and present. We recognise and respect their continuing connections to climate, Culture, Country and waters.
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