1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Central Regional TAFE provided pay rangeThis range is provided by Central Regional TAFE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$86,439.00/yr - A$92,795.00/yrPermanent appointments x2To be eligible for appointment applicants must have a working visa (for fixed term contract appointments) or permanent residency (for permanent appointments).About the role - NorthamThe Senior Service Desk Support Officer provides guidance to the Service Desk Support Officer team, who support clients in the use of computer hardware and software, unified communication, and networked peripheral devices across all College sites. While this role does not have direct supervisory responsibilities, it is a key position in coordinating team efforts, promptly and efficiently responding to and resolving service requests in a timely and customer-focused manner.To be successful in this role you will require a minimum of 2 years current or recent (within the last 4 years) experience in Information Technology support; with a focus on continuous improvement, interpersonal skills, and a good working knowledge in the areas of IT support, and system managementAbout the role - KalgoorlieThe role of the Senior Service Desk Support Officer is to lead a small local team supporting clients in the use of computer hardware and software, unified communication, and networked peripheral devices across all College sites. This role is responsible for promptly and efficiently responding to and resolving service requests in a timely and customer-focused manner.To be successful in this role you will require a minimum of 2 years current or recent (within the last 4 years) experience in Information Technology support; with a focus on continuous improvement, interpersonal skills, and a good working knowledge in the areas of IT support, and system management.To work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to: https://migration.wa.gov.au/our-services-support/overseas-qualifications-unit-oquTo work for the College, you may be required to hold Australian or Australian equivalent qualification(s). If your qualification has been obtained overseas, the Overseas Qualifications Unit (OQU) offers a free assessment service to have your tertiary or higher education qualification(s) recognised. For further information please go to: https://migration.wa.gov.au/our-services-support/overseas-qualifications-unit-oquOur employees have access to a range of benefits including:Salary packaging/sacrifice facility11.5% employer super contributionDeferred salary scheme – receive 80% salary for four years with the fifth year as a paid sabbatical leave from the workplaceThirteen weeks paid long service leave after 7 yearsFifteen days personal leaveFour weeks annual leave and an option to accrue ten additional days extra leave each yearPaid parental leave – 18 weeksFor Further Job Related Information and Application Instructions:Please visit the Jobs WA job board by clicking the Apply button.Find out more by visiting our website www.centralregionaltafe.wa.edu.auWant to know more about working in WA?For those seeking to gain insights into employment opportunities in Western Australia, we invite you to visit www.jobs.wa.gov.au. This resource offers valuable information on relocating to Western Australia, whether you are in the process of planning or conducting further research.The WA Jobs and Workforce Hub serves as a comprehensive guide, providing details on visa applications, moving to WA, acquiring skills and qualifications, exploring job opportunities across various industries.Advertised Vacancy Reference Number: CRG049.25SPlease note…Central Regional TAFE is committed to improving employment opportunities and outcomes to Aboriginal and Torres Strait Islander peoples. As a measure to achieve equality Section 51 of the Equal Opportunity Act 1984 (WA) will apply to this position. Therefore, preference will be given to Aboriginal and Torres Strait Islander people.The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.Applications close Thursday, 12 June 2025 at 4:00pm (WST).Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and Information TechnologyIndustriesHigher EducationReferrals increase your chances of interviewing at Central Regional TAFE by 2xSign in to set job alerts for “Service Desk Officer” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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