The CompanyOscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West. Now one of the largest privately owned hospitality groups in Australia, Oscars boasts an ever-growing portfolio of 45+ assets across NSW, Queensland, and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, chartered vessels, and both commercial and residential developments.The VenueLocated just an hour south of Sydney in the scenic Illawarra region, Novotel Wollongong Northbeach is a contemporary 4.5-star beachside hotel overlooking North Wollongong Beach. The hotel features 209 stylish rooms and suites with stunning ocean and mountain views. Catering to both leisure and business travellers, the hotel offers five dining venues, a pool, fitness centre, and a convenience store. With 15 versatile event spaces and a dedicated event floor, it’s a premier choice for weddings, conferences, and functions—accommodating everything from intimate gatherings to large-scale celebrations of up to 600 guests.About The RoleBe at the heart of delivering unforgettable guest experiences as our Conference & Events Operations Manager! Leading a dedicated events team, you’ll be responsible for orchestrating the seamless execution of all banquets and functions by ensuring service excellence, operational efficiency, and attention to detail across every touchpoint. With a passion for hospitality and a strategic mindset, you’ll play a key role in enhancing guest satisfaction, driving revenue, and elevating the hotel’s reputation as a premier destination for events of all kinds.Key ResponsibilitiesLead our Conference & Events team to deliver exceptional service and guest satisfactionBuild strong client relationships, addressing specific needs and requests to exceed expectationsManage events operations budgets, staffing, and inventory to optimize efficiency and revenueSupervise event setups, ensuring accuracy in layout, décor, and technical requirementsMonitor service quality before, during, and after events, proactively addressing any issues to enhance the guest experienceDevelop and implement operational improvements to streamline processes and elevate serviceSeek opportunities to maximise revenue and drive salesFoster a guest-obsessed culture and amazing customer serviceEnsure compliance with health, safety, and sanitation regulations at all timesAbout YouYou have a background in hotel/hospitality managementExperience in banquet or event operations, including budgeting, staffing, and compliance regulationsStrong leadership skills with experience managing and motivating teams in a fast-paced environmentExcellent communication skills, with a proactive and adaptable approach to guest satisfactionHighly organized and detail-oriented with a passion for exceptional event executionThrive under pressure while maintaining high service standardsHold current RSA qualificationThorough knowledge of WHS legislation and hazard identificationBenefitsOscars Group food & beverage discountsFree parking on siteInternal & external training opportunities with access to an online training platformCareer development opportunities within Oscars Group across 45+ amazing venuesEmployee Assistance ProgramMentoring from a strong team of hospitality professionalsReward and recognition programs
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