Director of Operations InterContinental Sydney
Hotel Brand: InterContinentalLocation: Australia, New South Wales, Sydney
Hotel: IC - Sydney (SYDHA), 16 Phillip Street, 2000
As the world's largest collection of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
InterContinental Sydney, where heritage wonder and contemporary flair collide. Positioned on the edge of stunning Sydney Harbour and the Royal Botanical Gardens, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.
Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city's prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world-class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.
We now invite an exceptional leader to join us as Director of Operations—a rare opportunity to shape the future of one of Australia's most iconic luxury hotels.
The Role
As a key member of the Hotel Executive Leadership team, leading the hotel operations and supporting the Hotel General Manager, you will play a pivotal role in defining and delivering operational excellence across the hotel. Overseeing the Rooms Division, Food & Beverage and Security functions, you will orchestrate seamless daily operations whilst upholding the highest standards of luxury service, brand integrity, and commercial performance.
This role calls for a leader who is both strategic and deeply present, who leads from the front, inspiring your teams to deliver intuitive, personalised guest experiences while driving sustainable business success. With a natural ability to connect and influence, you will cultivate a culture of collaboration, accountability, and excellence and bringing to life our culture of Inspiring Incredible in every interaction. You will also:
* Champion operational innovation and continuous improvement
* Drive key performance metrics with a balanced, forward-thinking approach
* Build strong, trusted relationships with ownership stakeholders
* Act as General Manager in their absence, ensuring continuity of leadership and vision
This role provides an outstanding opportunity for career progression. As part of our long-term succession planning, the Director of Operations position is a critical stepping stone for high performing individuals towards a Hotel Manager appointment. You will gain broad exposure to strategic decision‐making, leadership development, and full hotel operations, positioning you for future advancement.
About You
You are an accomplished and commercially astute hotelier with a passion for luxury hospitality and a reputation for delivering exceptional results. You will bring:
* Extensive leadership experience within Hotel Operations in a complex, high‐volume luxury environment
* A well‐rounded operational background, with exposure to both Rooms Division and Food & Beverage
* A proven track record of driving performance, profitability, and guest satisfaction at a senior level
* Deep understanding of luxury brand standards and the ability to elevate them further
* Strategic agility, with an innovative and forward‐thinking mindset
* The ability to lead change, inspire high‐performing teams, and influence diverse stakeholders
* Experience across local and international luxury markets, ideally within landmark or high‐profile properties
* A tertiary qualification in Hospitality, Tourism, or a related discipline
* You must hold full Australian working rights without restriction
What We Offer
A competitive base salary plus performance incentive
* A culture that values excellence, individuality, and growth
The opportunity to leave a lasting legacy within one of Australia's most prestigious luxury destinations
Access to IHG's global portfolio of over 7,000 hotels & resorts, offering unparalleled career pathways
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