Your day to day - Clean and prepare guest rooms, including making beds, dusting, vacuuming, and polishing furniture and fixtures. - Ensure that bathrooms are clean and stocked with towels, toiletries, and other essentials. - Replenish guest room supplies, including towels, linens, and amenities. - Report any maintenance issues or safety hazards to the appropriate personnel. - Respond to guest requests and inquiries in a timely and professional manner. - Maintain a high level of cleanliness in all areas of the hotel, including guest rooms, hallways, and common areas. - Follow all safety and sanitation procedures, including using proper cleaning chemicals and equipment. - Attend to special requests from guests, such as providing extra pillows or blankets, or arranging for transportation or other services. - Maintain a positive attitude and provide exceptional customer service at all times. Responsible Business - Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining "green" initiatives (example: container recycling and cleaning agents). - May maintain procedures for security of lost and found items. - Perform other duties as assigned. May also serve as Supervisor on duty as per Hotel needs. Accountabilities This position reports to the Housekeeping Supervisor and Manager of Housekeeping. IHG are an equal opportunity employer and welcome all qualified candidates to apply. We champion colleagues who are passionate about providing exceptional customer service and take pride in ensuring that guests have a comfortable and enjoyable stay. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.