Job Summary
We are seeking a skilled Customer Service Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring excellent customer service and quality goods.
About the Role
* Main Responsibilities:
* Respond to customer inquiries and resolve issues promptly and professionally.
* Plan and coordinate work schedules for customer-facing staff.
* Provide training and guidance to staff on sales procedures and customer service best practices.
* Collaborate with management to achieve business objectives and improve customer satisfaction.
* Conduct regular checks on returned goods and make decisions on appropriate action.
* Maintain accurate inventory records and report to management for ordering new stock.
* Ensure safety and security procedures are implemented and enforced.
What We Offer
* A dynamic and supportive work environment.
* Ongoing training and development opportunities.
* A competitive salary and benefits package.
Requirements
* Proven experience in customer-facing roles or customer service management.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* High level of organizational and time management skills.
* Familiarity with sales procedures and customer service principles.