About The Role
We are seeking applications from those with experience working in a hotel environment. This role ensures that all guests feel welcome and comfortable whenever they have contact with the Front Office, providing a warm and welcoming stay at the hotel.
What Are The Perks
* Food & Beverage Discounts
* Accor Accommodation Discounts
* Free Gym Membership
* Free Parking
Responsibilities
* Provide exceptional service during check-in, check-out and throughout the guest stay.
* Handle guest queries, requests, and feedback promptly and with a solutions-focused approach.
* Maintain accurate payment handling and compliance with hotel policies.
* Process and confirm guest room reservations promptly and accurately.
* Communicate with other departments to ensure all guest requests and needs are met.
What We Are Looking For
* Exceptional customer service skills, communication, and time management skills.
* Professional appearance that will represent our brand well.
* A friendly and outgoing personality.
* Proven ability to work as part of a team.
* A willingness to use initiative and strong problem-solving skills.
* Competency using Microsoft Suite and experience working with Sihot PMS preferred.
* Flexibility to work a rotating roster including mornings, evenings, weekends & public holidays.
How to Apply
APPLY NOW
No recruitment agencies, please.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
Locations & Other Notes
Helensvale, Queensland, Australia
Gold Coast, Queensland, Australia
Bands of location postings are included in the original listing; reflect the general area of opportunities and dates.
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