Job Description
Permanent part‐time role available at St George's Glendale branch. Genuine opportunity to begin a long‐lasting career.
Work as part of your local community.
St George is part of the Westpac Group.
Schedule
8:30 am to 4:30 pm, Wednesday, Thursday, and Friday.
Role Summary
As a Customer Service Officer, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilise your knowledge of St George's financial products and services to support their holistic banking needs, address everyday banking queries and refer them to the right specialists in Home Loans or Business Banking. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing.
Responsibilities
* Assist customers with banking transactions including cash deposits and withdrawals.
* Maintain accurate cash handling and ensure end‐of‐day balancing.
* Educate customers on digital platforms such as online banking and our award‐winning mobile app.
* Identify opportunities to improve customers' financial wellbeing through tailored solutions.
* Ensure compliance with regulatory requirements and internal policies.
Requirements
* Customer Service Experience: ideally in a customer‐facing role.
* Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy.
* Personality: an energetic personality coupled with a genuine passion for helping people.
* Resilience: ability to remain calm and composed while handling challenging situations.
* Adaptability: a willingness to learn and adapt to new banking procedures and technologies.
Benefits
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates.
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help grow your career within the bank.
* Opportunities to 'give back' to the community by getting involved in volunteering initiatives.
Equal Opportunity Statement
We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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