Executive & Practice Operations Coordinator (Darwin-Based)
Full time or 0.8 FTE | Indigenous-led Chartered Accounting Firm | Darwin
About Us
Together Business is an Indigenous-led Chartered Accounting firm supporting Indigenous businesses, social enterprises, and community organisations across Australia. We are values-driven, people-first, and committed to excellence in compliance, capability building, and culturally grounded service.
We are seeking an Executive & Practice Operations Coordinator based in Darwin to support our Founder and ensure the practice operates smoothly, consistently, and with humanity. This role is ideal for someone who thrives in a small, growing organisation and enjoys shaping structure and improving systems.
About the Role
* This is a Darwin-based, in-person role supporting the Founder and broader team through:
* Executive support (light but essential)
* Practice operations and workflow coordination
* Internal technology support across all systems
* Data integrity and digital organisation
* Finance administration, invoicing & debtor follow-up
* Communication and cultural care across the practice
* There is no accounting work in this role – it is operational, coordination-focused, and central to keeping the organisation running effectively as we grow.
Key Responsibilities
* Executive Support (Light)
* Answer phones and act as first point of contact
* Triage emails and summarise priorities
* Track follow-ups and commitments
* Assist with scheduling and internal communication
* Draft simple correspondence
Practice Operations
* Maintain accurate job setup and workflow discipline in Karbon
* Ensure documents and files are correctly stored in OneDrive
* Maintain templates, SOPs and the practice systems hub
* Coordinate internal meetings and communication loops
* Support onboarding of new staff
Technology Stewardship & Internal Tech Support
* Provide first-line internal support across Karbon, XPM, Zoho CRM, OneDrive, Teams
* Assist with new user setup, MFA, account access and basic troubleshooting
* Maintain folder structures, templates, and practice-wide digital organisation
* Support system configuration and automations (with guidance)
* Identify system improvements and support roll-out
Data Integrity & Governance
* Ensure client and firm data is accurate, complete and consistent
* Monitor for missing, duplicated or misfiled information
* Maintain secure handling of sensitive documents
* Enforce naming conventions and digital hygiene
* Support version control of templates and processes
Finance Admin & Debtor Support (Together Business)
* Prepare draft invoices for review in Xero and Karbon
* Send invoices and monitor payment status
* Follow up overdue invoices using a respectful, human-centred approach
* Maintain debtor notes and billing records
* Provide weekly debtor visibility to the Founder
About You
We're looking for someone who is:
A self-starter who thrives in a small organisation
* Comfortable working independently
* Able to identify what needs doing without being asked
* Happy to build systems rather than just follow them
Experienced in growing or scaling organisations
* Understands that processes evolve as the business grows
* Has supported organisations during transition or capability-building phases
* Can help stabilise and mature systems over time
Tech-confident and systems-minded
* Loves solving simple tech problems
* Enjoys keeping systems tidy and structured
* Quickly learns new digital tools
Organised, calm and communication-focused
* Excellent at follow-up and task management
* Warm, respectful communicator
* Able to balance accountability with empathy
Values-led
* Aligned with Indigenous business empowerment
* Comfortable in a culturally grounded workplace
* Experience in operations, EA/PA roles, internal tech support, office administration or professional services is highly valued – but capability, attitude and work ethic matter most.
Why join us?
* Work in a values-driven Indigenous-led organisation
* Make real impact for Indigenous businesses and communities
* Play a central role in building a growing organisation
* Diverse responsibilities across tech, communication, operations, admin and systems
* Supportive team culture and meaningful work
How to Apply
* Submit your resume and a short cover letter via Employment Hero.
* We strongly encourage Aboriginal and Torres Strait Islander candidates to apply.