Lead Service Designer Position
We are seeking an experienced Lead Service Designer to drive the development of end-to-end services and identify opportunities for improvement in service design and delivery through digital and non-digital solutions.
Main Responsibilities:
* To develop a business model and roadmap for implementing an Integrated Service Design function, as well as a capability maturity plan that focuses on knowledge transfer and upskilling staff working within streams.
* To document detailed Blueprints of the Digital Health service offerings.
* To establish effective governance to act as a design authority providing quality assurance, planning, and prioritisation checks and strategic alignment.
* To operate a Service Design 'Centre of Excellence' for the Digital and Service Design Branch, ensuring consistency, transparency, and alignment.
* To understand research activities underway across the broader department and perform User Experience and Service Design functions for projects as required.
Key Requirements:
* Demonstrated experience in developing and implementing Service Design concepts and structures.
* A suitable approach to delivering services requested by the Department's goals.
* Experience with engagement, collaboration, and planning functions across aged care and/or healthcare sector.
* Demonstrated value for money in comparison to market.
About this role
This is a fantastic opportunity for a skilled professional to lead our service design efforts and make a meaningful impact in the Australian Government. As a key member of our team, you will be responsible for driving innovation and excellence in service design, collaborating with stakeholders to achieve our goals, and contributing to the development of our digital health service offerings.
What we offer
In return for your expertise and dedication, we offer a competitive salary package, opportunities for career growth and development, and a dynamic and supportive work environment. If you are passionate about service design and want to make a difference in the lives of Australians, please submit your application today.