Department of Customer Service
Reference number
req48421
Occupation
Information and Communications Technology, Product Management, Project Management
Work type
Full-Time
Location
Gosford, Central Coast and Region, Wollongong & The South Coast, Sydney - Greater West, Newcastle, Hunter & Region, Bathurst & Central West NSW
Salary Information
Starts from $129,464 plus superannuation
Closing date
04 March 2026 at 10:00am
Senior Delivery Lead
* Full-Time (35hpw) Temporary opportunity to December 2028
* Salary Range $129,464 - $142,665pa + super
* Location flexible across Revenue NSW offices with hybrid working
Program Overview
Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.
You'll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.
The Senior Delivery Lead oversees the end-to-end delivery of complex, high-impact digital products and services. This role combines strategic project management with agile coaching to ensure on-time, on-budget delivery that meets user needs and organisational goals.
You'll be accountable for delivering outcomes in high-risk, high-value environments while leading cross-functional teams and championing Agile and Lean methodologies.
Key accountabilities
* Plan and manage the delivery of approved products using Agile and Lean practices and frameworks to ensure delivery of high-quality products, services and user experience.
* Build, lead and manage delivery team/s setting the pace to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standards, solving issues, unblocking problems, managing various dependencies across teams and guiding teams through the implementation of new processes.
* Develop and manage stakeholder relationships through strong and effective communications, managing expectations, mediation and issues management and negotiation to ensure delivery of products and the achievement of outcomes and benefits, engaging with stakeholders at all levels.
* Act as scrum master in allocated product delivery teams, providing coaching to team to develop Agile and Lean behaviours, encourage productivity and facilitate an environment that enables effective delivery and enhanced ways of working that embeds Agile practices into delivery of products and services.
* Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and actions to resolve identified.
* Develop strategies for the continuous monitoring, evaluation and improvement of all aspects of product delivery including but not limited to, identifying and challenging complex and/or unnecessarily complex processes, analysis of customer feedback, artefact production and identification and mitigation of risks to support decision making.
* Support the delivery of all governance materials, artefacts and meetings to ensure products are delivered and maintained in a transparent fashion and stored and maintained as per Organisational standards
To be successful in the role you will demonstrate:
* Demonstrated project management expertise in leading the development and end‑to‑end delivery of complex data systems
* Experience leading multi-disciplinary teams and achieving outcomes
* Experience running agile ceremonies, ensuring that these are understood and productive.
* Sound knowledge of project management principles and standards across a range of different disciplines
* Capability to develop and maintain effective and strategic relationships and demonstrate influencing and negotiation skills
* Ability to communicate effectively with a range of critical internal and external stakeholders, demonstrating strong interpersonal and problem-solving skills.
* Ability to manage multiple delivery streams, solve complex problems, and make decisions in high-pressure situations.
* Excellent written and verbal communication
* Experience managing contracts, procurement of products and services
How to Apply
Please submit your CV (maximum 5 pages) and a cover letter (maximum 1 page) outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact
About Revenue NSW
Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.
Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.
We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners.
Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:
* Flexible office location across NSW
* Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
* Accrued Days Off (days in lieu) in addition to Annual Leave
* Ongoing access to industry approved self-learning tools
* Career agility including opportunities to work on different programs
* The opportunity for meaningful work that matters to all of us in NSW
* Corporate wellbeing programs with access to Fitness passport
Ready to make a difference? Apply now and be part of a team that's shaping the future of digital services in NSW.
If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.
Further Information
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Bec Conquest via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 4th March 2026 @ 10am
A talent pool will be created for any temporary or ongoing opportunities that arise over the next 18 months.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
For more information, please visit
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