**Additional Information**
**Job Number**25008480
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you're given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert - Service Express to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
- Rise with us and support your Guest Services team with general operational tasks
- Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond
- Assign rooms according to guest requests and preferences whenever possible
- Handle general hotel enquiries, engage and inspire guests through each guest experience
- Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
- Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar role - call center/ At Your Service/ customer care
- **Working rights in Australia**:
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness