Company DescriptionIbis Budget Brisbane Airport is looking for a natural born leader to assist the General Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.Job DescriptionResponsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:Assume responsibility for the operation of the hotel under the guidance of the General Manager, including overnight caretaker duties.Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.Manage and supervise tasks of staff to ensure that the highest quality service is delivered and department standards are met.Review and implement procedures.Communicate with the General Manager on all matters regarding guest services & hotel operations.Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.QualificationsThe successful candidate will possess the following:Proven leadership experience and a genuine personable service style that always impresses our guests, leading our Heartist philosophy at every interaction.Excellent customer service skills and a passion for creating memorable moments for guests.Strong analytical and problem-solving skills.Ability to manage your time effectively and handle multiple tasks while maintaining a high awareness of security.This job requires 4-5 nights on call. Please note the option for live on-site is highly preferred.Additional InformationWhat is in it for you:ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face-to-face).Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity, and have fun.
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