Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB and, we want YOU to be a part of it
As the Quality Assurance Advisor, you will join the Legal, Risk, Audit and Compliance team who are responsible for managing at a national level, all aspects of both enterprise and operational compliance, audit and risk to the organisation, its employees and clients. The division aims to support the delivery of strategic objectives and meet the obligations of all relevant industry regulators and licensing/claim management regimes. The Operational Risk – Personal Injury stream is a component of the broader team and is responsible for all audit and assurance activity, as well as the management of operational risks relating to our national personal injury business.
Reporting to the Quality Assurance Manager, this role is integral in delivering meaningful audit and health check results and insights to Operations to support performance improvement, and audit and assurance activities.
With added flexibility, professional development and a dynamic team culture, there is no better time to be joining GB
Responsibilities
* Coordinate and respond to audit and assurance communication from WorkSafe, including the dissemination of results to the business;
* Support and work alongside the broader QA team to successfully meet the audit and assurance requirements of the Victorian business unit to assist in continuous improvement and performance uplift;
* Coordinate responses to audit and assurance processes as required by WorkSafe, Agency Agreements, and internal controls frameworks;
* Foster open and transparent relationships with our internal and external clients, and promote a positive risk and compliance culture;
* Manage the Compliance inbox, including coordination and communication with WorkSafe on upcoming audits and any requested information;
* Coordinate responses from Operations to address potential non-compliance/audit fails identified through audit/health check activity within the required timeframes and systems;
* Ensure that quality feedback and recommendations made by WorkSafe are actioned within timeframes;
* Undertake a portfolio of health checks and training of case management personnel with the support of the QA Team;
* Summarise and disseminate audit and health check results to Operations, ensuring insights are meaningful and valuable in assisting with improvement activities;
* Coordinate and participate in close out meetings, document remediations and update relevant systems, ensuring completion of remediation plans by due dates;
* Provide updates to WorkSafe where required in relation to the Internal Control Framework testing, as well as other regular reporting;
Participate in performance meetings to understand issues within the broader business and importance of audit and health check activity.
Qualifications
* Desire to develop audit and assurance skills as well as a keen interest in the Workers compensation scheme
* A self starter with initiative and a continuous improvement mindset Creative and critical thinking/problem solving skills;
* Self-starter with the ability to work both autonomously and collaboratively;
* Ability to build relationships and influence operational processes to drive the successful implementation of audit recommendations;
* Well developed verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders;
* Srong time management and organisational skills;
* A resilient attitude.
To be considered for this opportunity you must have right to live and work in Australia when applying.
Unsolicited agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.