About the Role
Every call is a chance to care at Uniting! Join a team where empathy, action and purpose come together.
Are you passionate about delivering outstanding customer service and working collaboratively within a dynamic team? Uniting is seeking a dedicated Customer Service Officer to join our team.
In this role, you will facilitate and deliver exceptional customer service while coordinating enquiries and supporting administrative activities in a professional, timely, and confidential manner.
Key Responsibilities
* Respond to enquiries promptly and confidentially across client, employee, and service provider groups.
* Monitor social media channels and ensure timely, appropriate responses.
* Analyse, prioritise, and resolve issues, escalating high‐risk or unresolved matters.
* Follow all relevant legislation, organisational policies, and procedures.
* Complete required administrative tasks such as reports, correspondence, and filing.
* Support audits and continuous improvement activities to enhance safety and service quality.
* Build strong, collaborative relationships and communicate effectively across multiple channels.
* Contribute to team cohesion, ongoing learning, and support for new or less experienced team members.
Qualifications
No formal qualifications are required. This role is ideal for someone looking to take the next step in their customer service career, with strong communication skills and the ability to engage with callers in a professional, empathetic, and articulate manner.
Experience, Skills & Attributes
* 2–3+ years' experience in customer service or client relations.
* Excellent written and verbal communication skills.
* Highly organised, accurate, and detail-oriented.
* Ability to suggest innovative solutions to problems.
* Strong relationship-building and influencing skills within complex organisations.
* Ability to identify clients who require specialised communication support.
Even Better If You Have
* Experience working in a call centre environment.
* Certificate III in Aged Care, Children's Services, or Community Services.
* Knowledge of organisational values and service offerings.
* Previous experience in the Human Services sector (Children, Ageing, or Health).
What We Offer You
* A rewarding career with a leading human services organisation.
* Up to $18,550 in not-for-profit salary packaging.
* Access to the U Rewards program with exclusive discounts.
* Affordable access to Fitness Passport (discounted gym memberships).
* A supportive, inclusive, and collaborative work environment.
* Opportunities for professional growth and development.
* Option to purchase additional leave.
How to Apply
Please send your CV and a brief cover letter outlining why this role appeals to you. Applications will be reviewed upon receipt.
For enquiries, please contact Racquel Espie via email at respie@uniting.org.
About Uniting
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.
Empowered by diversity
At Uniting, inclusion isn't just something we value – it's how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.
#J-18808-Ljbffr