Steamatic Canberra is seeking an experienced and motivated Operations Supervisor to lead our Contents Restoration division across residential and commercial insurance restoration projects throughout the ACT region.
This is an opportunity for a hands-on leader to join one of Australia’s most established restoration companies, managing a team responsible for restoring clients’ belongings following fire, water, mould, storm, and accidental damage events.
We are looking for someone who can lead from the front, maintain high standards, support and develop a team, and deliver outstanding outcomes during what are often stressful situations for our clients.
This is not an office-based role — we are looking for a practical leader who is comfortable working alongside their team in fast-paced and constantly changing environments.
About the Role
Reporting to the Operations Manager, the Operations Supervisor will oversee day-to-day contents restoration operations including on-site works, warehouse activities, inventory management, team coordination, and client communication.
This role combines leadership, operational coordination, customer service, and hands-on restoration work. No two days are the same.
Key Responsibilities
- Lead and supervise Contents Technicians both on-site and within the warehouse environment
- Coordinate contents restoration projects from commencement through to completion
- Oversee cleaning and restoration of contents impacted by fire, water, mould, and other insured events
- Assess salvageable and non-salvageable contents in line with company and insurer standards
- Ensure accurate inventory recording, photographing, packing, and documentation of client belongings
- Maintain quality control and ensure jobs are completed safely, efficiently, and to a high professional standard
- Provide coaching, support, and direction to team members
- Liaise professionally with clients, insurers, trades, and internal stakeholders
- Ensure reports, inventories, timesheets, and administrative requirements are completed accurately and on time
- Assist with scheduling, resource allocation, and operational planning
- Maintain a strong safety culture and organised work environment
About You
You are organised, practical, calm under pressure, and able to take ownership of both people and outcomes. You take pride in your work, communicate well with others, and understand how to lead a team while maintaining accountability and standards.
You will ideally have:
- Previous supervisory or leadership experience
- Experience in restoration, insurance works, removals, logistics, facilities services, commercial cleaning, warehousing, or a similar operational environment
- Strong organisational and time-management skills
- High attention to detail and problem-solving ability
- Confidence managing people, priorities, and changing workloads
- Strong customer service and communication skills
- The ability to think on your feet and adapt in fast-moving situations
- A current driver’s licence (manual licence advantageous)
- A positive, team-focused attitude
What We Offer
- Leadership opportunity within a respected national restoration company
- Ongoing training and professional development
- Clear opportunities for long-term career progression
- Supportive and team-focused workplace culture
- Varied and rewarding work where no two days are the same
- The opportunity to make a genuine difference helping people recover after unexpected events
Additional Requirements
Due to the nature of the restoration industry, applicants must be willing to:
- Participate in after-hours and emergency response works when required
- Work occasional weekends and public holidays
- Travel locally and interstate where necessary
- Work across residential, commercial, and warehouse environments
Why Steamatic?
Steamatic has been a trusted name in restoration services across Australia for decades. We pride ourselves on professionalism, reliability, strong team culture, and delivering high-quality outcomes for our clients and insurance partners.
If you are looking for a long-term opportunity with a company that values leadership, accountability, and team culture, we would like to hear from you.
Ready to make an impact? Apply now and be part of a team that helps rebuild lives and properties when it matters most.
* Attach a copy of your CV.
* Cover letter outlining why you feel you would be a great fit for the position and list your relevant experience, which will allow you to fulfil your role.
If you have any questions and want to find out more about the position, please contact Nives at ******@ or 02 6242 0*** for a confidential chat.