Hotel Reservations Specialist
We are seeking a highly skilled and experienced Hotel Reservations Specialist to join our team on a full-time basis. The successful candidate will be responsible for establishing and managing the hotel's reservations processes and systems.
* Assist in the implementation of property management systems, central reservations systems, and channel management tools.
* Set up room inventory, rate codes, packages, restrictions, and booking policies across all systems and online distribution platforms.
* Develop and implement pricing strategies and forecasts during the pre-opening revenue planning phase.
* Partner with sales and marketing teams to prepare for the opening campaign and early bookings.
Key Responsibilities
The Hotel Reservations Specialist will be responsible for:
* Managing all reservations operations to ensure accuracy, efficiency, and maximised room revenue.
* Monitoring and optimising hotel occupancy, rate integrity, and inventory control.
* Maintaining effective communication with front office, revenue management, and sales teams.
* Handling VIP and group reservations in collaboration with sales and events departments.
Requirements
The ideal candidate should have:
* Front office/reservations background and minimum 12 months reservations management experience, preferably in hotel openings and pre-openings.
* Proven yield management skills and experience with third-party websites and third-party website managers.
* Experience in handling high volumes of reservations with superb accuracy.
* Success in delivering excellent customer experiences.
* Ability to identify trends in the market and apply this knowledge to maximise revenue.
* Extensive knowledge of property management systems and Microsoft Excel is essential.
Benefits
The successful candidate can expect:
* Access to internal and external training and development opportunities.
* Career development opportunities within the company across multiple venues.
* Employee assistance program.
* Mentoring from a strong team of hospitality professionals.
* Reward and recognition programs.