We are looking for a skilled and dedicated Field Service Engineer to join our team. As an FSE, you will be responsible for delivering high-quality service activities, including installations, repairs, maintenance services, and technical support.
Your primary focus will be on servicing Chromatography and Mass Spectrometry instruments across the Central/South region, with occasional travel to other parts of the UK and Ireland. Your exceptional customer service skills, combined with your ability to work efficiently and effectively under pressure, will enable you to achieve high first-time fix rates and low mean time to repair.
Responsibilities:
* Deliver exceptional customer service, ensuring customer satisfaction and loyalty
* Maintain a high level of technical expertise, staying up-to-date with new technologies and procedures
* Work closely with internal teams, including dispatch, team leaders, and managers, to coordinate service planning and optimize work schedules
* Manage company assets, including parts inventory, laptop computers, mobile phones, test equipment, tools, software, and vehicles
* Provide timely and accurate reporting of activities, including field service reports and expenses reports
Requirements:
To succeed in this role, you will need:
* A background in Electronics, Chemistry, Physics, or Engineering, or a related subject
* Minimum 1-3 years of experience servicing analytical equipment
* Knowledge of Mass Spectrometry, Liquid Chromatography, or Gas Chromatography is an advantage
* Strong problem-solving skills and the ability to balance multiple tasks with different priorities
* Excellent interpersonal, self-motivational, and negotiating skills
* Proficient levels of PC literacy and a valid UK driving license
* The ability to work across all levels, functions, and regions, and to adapt to changing circumstances
Benefits:
We offer:
* Excellent career progression opportunities within a large and growing global organization
* Competitive salary, plus annual bonus, and company vehicle
* Benefits package (specifics depend on country of hire)
About Us:
We are committed to enabling our customers to make the world healthier, cleaner, and safer. Our values - Integrity, Intensity, Innovation, and Involvement - guide our actions, and we strive to create a positive impact on the lives of our customers and employees alike.
We welcome applications from candidates who share our values and are passionate about delivering exceptional service and results.