Customer Support Professional Opportunity
We are seeking experienced professionals to support a busy government hotline providing information and assistance to the public.
The role requires excellent communication skills, attention to detail, and the ability to handle enquiries in a professional and efficient manner.
You will be responsible for managing incoming calls, responding to public enquiries, and accurately recording information within our systems.
The position operates on a rotating roster, including weekends and public holidays.
* Handle inbound calls through the government hotline
* Provide clear, accurate, and empathetic customer service
* Record call details and update systems accurately
* Follow scripts and protocols to deliver consistent information
* Escalate complex matters to senior staff where required
Key Responsibilities:
* Manage incoming calls in a timely and efficient manner
* Respond to public enquiries with empathy and accuracy
* Accurately record call details and update systems
* Follow established scripts and protocols to deliver consistent information
* Escalate complex matters to senior staff as required
What You Will Need:
* Excellent communication and interpersonal skills
* Attention to detail and ability to multitask
* Ability to work in a fast-paced environment
* Knowledge of government policies and procedures
Benefits:
As a member of our team, you will have access to training and development opportunities, as well as a competitive salary and benefits package.
Join Our Team:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.