Overview
Mid West Funerals is dedicated to making a difference in the lives of our families and to the funeral profession. We have been established for over 15 years. We are currently seeking a casual Funeral Director's Assistant to join the Mid West team.
As this is a casual position, the hours will vary from week to week; you must be flexible in your approach and not require a structured week in terms of days or hours. The Funeral Director's Assistant provides a customer facing service to families and requires a compassionate yet professional approach at all times. If you are community minded, value over-service and familyness, have strong organisational skills, attention to detail and are a team player, this may be the job for you. You may need to think on your feet to problem solve as no two days are the same.
Key Duties and Responsibilities
* Provide a customer facing service to families, including setting up services, directing families, providing refreshments, and operating media and related equipment.
* Set up for graveside services, including chairs, gazebo and lectern.
* Wash, prepare and drive company vehicles with a trailer, as required.
* Work as a team to provide first-class customer service that goes above and beyond to meet the needs of our families.
* Maintain a strong customer focus and service orientation.
* Demonstrate excellent people and communication skills.
* Ability to work as part of a team.
Key Skills and Competencies
* Five (5) years' experience in a customer service facing role.
* Excellent customer service and communication skills.
* Physically fit, healthy and able to perform heavier manual work.
* First class driving skills with a clean manual Driving Licence.
* Outstanding planning and organisational skills with the ability to manage multiple tasks.
* Ability to work under pressure and to tight deadlines.
* Good technical and computer literacy skills.
* Ability to work on your own initiative as well as part of a team.
* Good decision making and problem solving skills.
* Highly organised with good attention to detail.
* No prior experience is required as ongoing training and development will be provided.
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