At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
Product Support Advisor
About the role
WesTrac is seeking an experienced Product Support Advisor to join their team based at Newcrest Cadia. This role is offered at a full-time Monday-Friday basis.
Reporting to the Site Supervisor, the Product Support Advisor is responsible for enhancing the performance, reliability, and availability of our R3000 fleet. This includes improving preventative maintenance strategies and optimising equipment effectiveness, with a strong focus on reducing customer costs.
Acting as the link between Newcrest, Caterpillar, and WesTrac, the Product Support Advisor manages all information, documentation, and continuous improvement initiatives while providing technical support to Newcrest's site maintenance team. The role also includes completing agreed daily, weekly, and monthly reports to ensure operational transparency and efficiency.
Key Responsibilities
* Work with the customer's maintenance team to monitor equipment condition and performance using oil analysis, status reports, and preventative inspection
* Recommend maintenance practices and operating conditions to maximise component life while monitoring equipment performance and adjusting status or condition to address performance losses
* Report all significant or recurring maintenance events that have the potential to result in significant production delays or avoidable high costs to the customer
* Provide guidance on maintenance and repairs, monitor recurring issues, and ensure OEMs or repairers address problems to minimise repeat failures
* Represent WesTrac at monthly and quarterly performance and contract review meetings and provide feedback via a monthly report
* Assist site maintenance staff with diagnosing equipment failures, applying recognised failure analysis techniques, and preparing reliability improvement reports in consultation with the customer's Reliability Engineer
* Provide technical support for removal, repair, and installation procedures; review breakdown and component strip-down reports to identify major downtime causes and recommend corrective actions
* Assist planners with developing preventative maintenance plans, preparing scopes of work with recommended durations, and advising on parts requirements
* Identify opportunities to improve equipment management processes and recommend actions
Skills & Experience
* Hold an Australian-recognised mechanical trade qualification (desirable)
* Demonstrated experience in a similar position with experience in condition monitoring (desirable)
* Excellent customer service skills with the ability to develop strong positive relationships with customers
* Advanced organisational skills with proven ability to work under pressure and manage multiple priorities at once
* Excellent communication skills including written, verbal, and interpersonal
* Advanced computer literacy skills including Microsoft Office
* Strong analytical, problem-solving, and negotiation skills, with the ability to resolve complex workplace issues and customer disputes effectively
* Ability to work autonomously and within a team
Benefits
* Free On-Site Parking
* Made for More Rewards
* Opportunities for career development
* 12 Weeks Paid Parental Leave
* Ability to purchase additional annual leave
* RDO opt in available
* Income protection covering you 24/7
* Fitness Passport for the whole family
* Refer a friend program – work alongside your mates and receive up to $3000 for each successful referral
* Discounted CAT products
* Wellness Program
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on and reference job number 5016.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
Please note: The Talent Acquisition Team will be on annual leave from Friday 19th December 2025, returning Monday 12th January 2026. During this time, recruitment activities will be paused, and applications will not be reviewed. Any applications submitted during this period will be assessed once the team returns in January.