HESTA is seeking a Quality Assurance Lead to establish a framework ensuring service alignment with expectations and compliance. This role involves designing QA methodologies, overseeing service quality, and engaging closely with stakeholders to enhance performance. The successful candidate will have extensive experience in quality assurance within superannuation or financial services, a strong grasp of regulatory environments, and leadership skills to develop high-performing teams. The position is based in Melbourne, Victoria, and offers numerous employee benefits.#J-18808-Ljbffr