1X EL1 Salesforce Senior Support Engineer
Job Description
Australian Citizens residing in Australia only respond.
Duties
Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
Exhibit a deep understanding of the Salesforce platform, with the ability to build end-to-end automated processes using declarative tools.
Investigate and troubleshoot OmniStudio components including FlexCards, Omniscripts, data raptors and integration procedures
Perform ongoing system administration including maintaining users, monitoring application metrics, managing Salesforce configurations and data integrity
Deployment of changes via existing DevOps framework
Perform interrogation of various log sources to investigate issues
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
Develop and maintain documentation on processes and configuration
Liaise with internal and external stakeholders across various disciplines (business, architecture, data etc.)
Work within an Agile delivery methodology
Troubleshooting API and integration issues with different applications e.g. Mulesoft.
Development of meaningful event monitoring and alerting
Knowledge transfer and training within the team
Selection Criteria
More than 5 years experience within Salesforce eco-system.
Experience/Exposure with Salesforce Industries including Omni Studio
Exposure to OOP and Apex (Triggers, Controller, Classes) for debugging and managing minor enhancements.
Certified Salesforce Admin ADM201 or ADM211 & Platform App Builder
Demonstrable strong problem-solving and trouble-shooting skills, patience, and an understanding of how their role impacts the overall customer experience is essential.
Platform Developer 1 Certification or Omnistudio Certification.
Work within an Agile delivery methodology.
Required Skills
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