We have an exciting opportunity for a highly skilled e-commerce professional to lead our online operations.
Key Responsibilities
* Optimize product, category, navigation and brand landing pages based on seasonal trends and customer engagement
* Maintain onsite search settings, report on search activity and continually work to improve the search experience
* Troubleshoot any onsite customer queries and act with urgency to create solutions
* Audit website functions that impact customer experience weekly to ensure there are no roadblocks for purchasing
Requirements
* Proven experience in fast-paced retail environments
* Customer focus and service-oriented mindset
* Commercial awareness and business acumen
* Technical expertise with e-commerce platforms
What's in it for you?
* The freedom to innovate, think creatively and drive change
* Ongoing mentorship and coaching from industry leaders to nurture your growth
At Lorna Jane:
* We prioritize customer needs, placing them at the heart of everything we do
* We take personal responsibility for our results and strive to make intentional decisions