Job Type: Permanent position | Full time position
Job Description
IT Dynamics is a managed service provider operating since 2010 in the education and corporate sectors. Our solutions are cloud focused to provide people the ability to work, teach, or learn from any device, anywhere, at anytime. We are now seeking now a skilled ICT Customer Support Officer to provide technical support and IT solutions to Catholic Education WA, ensuring a secure, reliable, and well-managed IT infrastructure across multiple schools.
The ideal candidate would have an Australian relevant diploma and at least 1 year of full-time experience. The ideal candidate would be responsible for providing technical assistance and support to users regarding hardware, software, network systems and ICT applications. The role ensures the effective operation of IT systems by diagnosing, troubleshooting and resolving technical issues in a timely and efficient manner.
The position requires strong analytical skills, customer service orientation and the ability to communicate technical information clearly to non-technical users.
Key Responsibilities
* Provide responsive Level 1–2 helpdesk support to end users (remote and onsite), diagnosing and resolving hardware, software and connectivity issues across multiple client environments, escalating complex matters when required.
* Manage user accounts, access permissions and password administration within Active Directory and Microsoft 365 environments.
* Monitor system performance and assist in maintaining client environments using monitoring tools (e.g., Zabbix) under direction of senior technical staff.
* Provide structured guidance to users during troubleshooting processes, ensuring minimal disruption to business operations.
* Assist in system upgrades, software rollouts and testing of updates prior to deployment
* Identify and coordinate replacement of faulty hardware components to maintain operational continuity.
* Maintain documentation of IT assets, site configurations and support activities using internal systems (e.g., IT Glue).
* Assist in project rollouts, including Active Directory user environment deployments and endpoint configuration across supported sites.
* Perform patch management, monitor backup processes and ensure adherence to company cybersecurity policies and Standard Operating Environment (SOE) protocols.
* Deliver daily technical support services across multiple client sites within a managed services environment.
* Liaise with third-party vendors and internal service managers to facilitate timely resolution of technical issues and collaborate with regional IT teams and service managers.
* Participate in project work and disaster recovery actions.
* Administered iOS devices for all the schools supported via JAMF and Apple School Manager.
* Maintained and supported IT infrastructure across all school sites.
* Ensured proper backup configurations and adherence to IT Dynamics policies.
If you would like to apply for the position, please send your cover letter and resume within
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