Eligibility: Open to Everyone Why work with
us Every child and young
person deserves a great education.
We have a strategy that
aims to unlock every child's potential now and into the
future, one that in partnership with learners, students, parents
and the wider South Australian community will build a world-leading
public education system.
One that is equitable and prioritises
learning and wellbeing.
Together we will make
our education system the best it can be.
When our children and
young people thrive, so do our communities and our
state.
About the
role The Information and
Communication Technology (ICT) Service Desk Analyst is responsible
for delivering timely and effective first level ICT Service Desk
support services for school, preschools and corporate-based
customers throughout the Department for Education for South
Australia (the Department).
The ICT Service Desk
Analyst utilises incident and request management processes to
promptly restore normal service operations, efficiently fulfill
standard service requests, or identify and assign them to the
appropriate support teams.
The role contributes to
the continuous improvement of ICT Service Delivery operations and
ensures efficient work practices to maximise ICT support service
provision.
Best practice processes are utilised, including the
Information Technology Infrastructure Library (ITIL) framework;
these are combined with a high level of ICT technical and
communication skills.
This work contributes to the
"Delivering Digital" ICT Master Plan and is focused on
the ongoing improvement of ICT infrastructure services delivered to
government schools and preschools.
Qualifications Essential:
Nil Desirable:
ITIL v4 Foundations A tertiary qualification in an ICT related
discipline or equivalent experience Special conditions The successful applicant
is required to gain a Department for Human Services (DHS) working
with children check (WWCC) prior to being employed which is
required to be renewed every five years before expiry.
The incumbent will be
required to undertake RRHAN –EC (Responding to Risks of Harm,
Abuse and Neglect - Education Care) Facilitator Lead (Masterclass)
extended course or the online (Fundamentals) course which will be
required to be updated every three years.
For all other Special
Conditions please refer to the attached Position
Description.
Remuneration ASO3 $67,589 - $72,033
per annum (1.0 FTE) + superannuation (12%) and leave
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